Web 2.0 Expo NY: Gary Vaynerchuk - Building personal brand...

Gary Vaynerchuk talks about building personal brand within the social media landscape.

His PP message - patience and passion ring true. So many are questioning what they are doing, whether they have a true passion for it. Gary's message: if you are not doing what you do with passion, stop doing it!

There are a few seminal moments in life when we get to take a step back from the day to day and really ask ourselves if what we do with most of our time is something that we are truly passionate about. More often than not, those seminal moments come with change. And usually, we are not in the driving seat. It comes out of the blue - often it seems harsh, unfair, difficult. The rug is pulled from under our feet and we are left floundering, gasping for air like a fish out of water.

I see this day to day with my clients, and have experienced it myself on too many occasions. If we don't live our passions, if we are not prepared to take the risk and change what we are doing, then life comes along and changes it for us. And all too often, its downright uncomfortable to say the least.

I'll leave the expletives for Gary - suffice to say that its a little like a spring clean - grab the opportunity, claim the space that loss presents and take a stance. Work out what you love to do and then begin. And don't stop until you find the flow, are in the groove, totally in the zone. You will know when you get there. The feeling is awesome.

Life Changing Events in May

Are you a Leader, Entrepreneur or dealing with change in these tough economic conditions?

We are delivering three life changing evening workshops on the 18th, 19th and 20th May to hone your soft skills - vital in these difficult times.

Click on the appropriate link for more info and to reserve online - places are limited so do book early to avoid disappointment.

18 May - Leadership Brand
19 May - Entrepreneurial Brand
20 May - Vital Transitions

And feel free to contact me if you have any questions or queries: louise@mowbraybydesign.com

Bob Quick resigns

Assistant Commissioner Bob Quick resigned this week after he was photographed entering Downing Street carrying a secret briefing note detailing an undercover anti-terrorism operation - codenamed Pathway. The operation was brought forward, a house was raided on Wednesday and twelve men were arrested.

What should have been a good news story has now turned into what will be remembered as a blunder - and from all reports, it really is such a pity. Mr Quick has a solid reputation and has contributed vitally to our collective safety and security over a solid career spanning thirty years.

Inevitably, being in the public eye presents a unique set of challenges, extremes and rewards that most people will never experience. And with it, a great deal of responsibility. One could argue that Mr Quick is not your typical celebrity, however, anyone who is going to be photographed walking in and out of Number 10 should take note.

The world we live in is media driven and relentless. Even today, Gordon Brown has had to apologise publicly on behalf of junior aide Damian McBride. McBride is reported to have sent rather juvenile smear emails to Derek Draper who runs a Labour supporting website and we will probably see these in print in the Sunday papers tomorrow.

And so the lessons in the tales - we all have a personal brand or reputation to protect - not only for our own gain, but for the health of the organisations that we represent, whether commercial or political. The only way to be in control of this is to create a level of self-awareness, a firm understanding of how our actions relate to how we are perceived. If you are the person in charge, the one who heads up any group where your people's actions may have a direct effect on the success of the organisation, then send them all back to school. Personal branding school.

Leadership brands - the banks

I was watching the Treasury Select Committee's grilling of four former bankers last week. The interesting face of this story is the perception of banks in the broadest sense. When we look at the global brands that had until September last year have been synonymous with institution, due diligence, risk management, trustworthiness, solvency - we are now faced with an entirely different perspective. Bankers on the other hand have in recent years been perceived as risk-takers, financial wizards having a magic touch earning bonuses in multiple millions. The two have never really been congruent.

And with bankers bonuses being limited in bale-out banks, and the banks themselves being institutionalised, I believe that we are going to see very different leadership brands.

The premise of a strong leadership brand is that the leaders in the organisations they work for personify the aspirations of the corporate brand - and the successful application of this has a direct effect on the bottom line. So we expect that those working for Nike, swoosh, just do it - will in turn display the fundamental characteristics and personality of this well known brand - if they don't it, it has a negative effect on investors and customers alike.

And how will this now translate to the banks... with a whole new set of criterion, will the leadership in turn change dramatically to reflect the current situation? Somber leaders for somber times?

Job Losses

Whilst trying to get a feel for the numbers of job losses à la crunch I stumbled across an article in the Telegraph by Jamie Dunkley on the 2nd February titled Financial Crisis: Job Losses. It's worth a read as he diligently lists the 83,368 job losses in the four months prior (UK). And according to an influential report from the Chartered Institute of Personnel and Development due to be published tomorrow, it seems that two out of five employers plan redundancies in the next three months.

This all begs a key question - what criteria will those who decide the fate of this soon to be unemployed workforce use to make their decisions? The obvious - closure of unprofitable business units will see unnecessary, un-transferable skills and expertise go first. The fat will be cut and under performing individuals will be next on the list. Plans for growth and expansion will be shelved for the time being and with it the associated headcount. And then the difficult bit. The bit that is based on how people are perceived vs. any of the above.

I was consulting with a client who was employed by one of the financial giants that lost its footing recently. He and a number of his team were subsequently reemployed by the organisation that bought out selected business units. He described the agonising process of picking the few who would stay. The cut was 30 out of an original team of 100. The under performers and skills mismatch were a no brainer, which left him with 60. Losing the remaining 30 was difficult to say the least. All qualified, experienced, skilled - all technically right for the roles.

It eventually boiled down to perceived soft skills and relationships. Now we all know that perception is reality. Or I should say, perception is a form of reality. It can be demonstrably false, and all too often it is. Those with the perceived soft skill smarts stayed, and those without, left.

There could not be a more urgent need for all of us to take a good look at the impressions we are creating in the minds of those who can and may affect our success in the future. And I am talking all areas that have an influence - our bosses, clients, investors, employees, suppliers, business partners, colleagues. Its not rocket science, its not complicated - but it does need attention, soonest.

At times like these, extraordinary times, some settle into an inertia born of a perceived lack of control over their destinies. And others reach determinedly for the next rung. They both take the same amount of energy with very different outcomes.

Learn how: Personal Branding - The Competitive Edge

Personal Branding Masterclass

The next personal branding masterclass is coming up on the 3rd February 2008. This is a half-day interactive workshop, from 8:30am - 12:30pm in Knightsbridge, London. Suited to those in business or the public eye, we will work through the same methodology that we use when consulting with clients on a one-to-one basis.

Places are limited so do book yours now: http://personalbrandmc.eventbrite.com

And Jonathan Isaby, Co-Editor of ConservativeHome.com writes about his experience of personal brand coaching in the February edition of Total Politics magazine - you can read his article here: Decontaminating your brand

Seven personal branding essentials for 09

Whilst many are focused on a dry January, nil-per-mouth and a gym membership to shift the holiday pounds, I thought I'd add to the mix with seven personal branding essentials for what promises to be an interesting year...

1. Perception is reality - spend some time discovering how you are actually perceived by your audience or markets - what you learn will give you invaluable clues as to anything that might be creating obstacles for you.
2. Really focus on what is distinct, different, memorable, unique, and ultimately compelling about who you are and what you do and find ways to demonstrate this to those who can influence your success.
3. Turn the tables and examine each market or audience that has an influence on your success from their perspective, and ask yourself what they want from someone like you – adapt how you deal with them accordingly.
4. Ensure that all of this is authentic and consistent – anything less will be perceived as untrustworthy and unreliable.
5. Take the lead in a variety of ways appropriate to your role and markets to demonstrate your brand - from initiatives to focus groups to keynote speaking or new endeavours – you will be associated with the topic and perceived as the person to go to in that field.
6. Relationships are key… ultimately we tend to go with those that we feel that we have some sort of emotional connection with – let your personality shine through in order to give others something to buy into.
7. Make sure that your image is not standing in your way… first and foremost it needs to be appropriate, which will communicate how you value yourself, leading others to value you in the same way.

Above all, don’t attempt to be anything other than yourself - just do it better.

30th October invitation...

Please join me in London at the Chicago GSB campus on the 30th October. I will be talking at a breakfast meeting - the topic is "Personal branding in an uncertain world: why it matters, how it works and how we can turn it to our advantage."

Who: CGSB, Insead, LBS and Harvard Alumni will be attending
What: Breakfast meeting
When: Thursday, 30th October 2008
Where: CGSB London Campus, Woolgate Exchange, 25 Basinghall St, London
Why: Soft skills are vital in tough markets
How: Register online to book your place

The event starts at 07:45am, will finish at 08:45am and costs £15.

We still have some places left, so please book as soon as possible - and for those of you who have already confirmed, thank you, I am looking forward to seeing you there.

Louise

Sarah Palin

What a week for US politics! And the brands on display have made for fascinating viewing. First we had Michelle Obama with a heartfelt rendition of family values and the power of the American dream. Then came Hillary... dynamically rousing her supporters to vote for Democratic principles - and to get over the attachment to the person.

Then the nation collectively held its breath waiting to see if Bill would do the same. And he did - even describing himself as the warm-up for Barack's running mate Joseph Biden. Biden delivered his yin to Obama's yang - or is it the other way around? And the grand finale, Obama accepting his party's nomination in front of 38 million countrymen - fighting, fierce, up for it.

And just when we thought it was all over until next week when the Republicans will do the same, McCain stole the weekend media thunder and announced his running mate, Sarah. Sarah who? Who? Oh, Sarah Palin of course. Virtually unknown, a governor for less than two years, small town beauty queen, small town mayor - who has (now famously) said of the Vice Presidency role "...what is it exactly that a VP does every day?"

And so the rapid building of a brand is occurring as I write this and by next week, Sarah will be a household name. Fascinating. But not as fascinating as the impact that this has had on McCain's brand. We are now thinking of him as a maverick, a risk taker. If this is his way of showing that he is not George Bush, then he has certainly gone out on a limb to do so - far, far out.

Men in Tights

With the recent focus on men's tights (yes, tights, as in pantyhose) on almost every news channel here in the UK, the question of whether men should wear make-up has also raised it's head.

It seems that men's tights and make-up are in demand - thousands of pairs of soft, silky tights are sold in super-large sizes every month, and a major retailer here in the UK is about to launch a new range of make-up for men. Although one wonders how it will differ to women's make-up apart from the branding? Perhaps the heavily macho version won't include a waterproof mascara as men don't cry?

When it comes to tights, we can all see the benefit to the Queen's Guards - standing in the freezing cold for hours on end - guarding the bastions of the English monarchy against anarchists, terrorists and stalkers. Or perhaps men could wear them at home to stave off the recent energy price rises. Afterall, it seems that the average UK household may soon be paying 100 GBP per month for their energy bills.

All well and good, except for the very simple question - do women find men in tights, or those with a dash of eyeliner attractive? From my (un)scientific research conducted on a group of smart savvy women (my friends) the response has been overwhelmingly conclusive. No. Howls of laughter, loads of eeeuuuw's, noses crinkled in distaste. And the "I'd run a mile if he took his trousers off and then started peeling off a pair of 10 deniers." It's always useful to put things into context.

Online presence...

What is the point in being on a social or business networking site if you don't put a photograph of yourself on your page? We certainly remember the names of our close friends and those we do business with, however, most of us have hundreds if not thousands of 'contacts' that we have interacted with over the years and the chances of remembering everyone without a visual reminder is slim.

Furthermore, why do these faceless people feel that its ok to connect without any explanation of how you might know each other or why they would like to know you?

The most common explanation that I've heard is that people want to maintain some sort of anonymity or exclusivity and only connect to those who know them really well. A comedy of contradictions - if you only want those who you know to connect then why have an online presence?

And the most fascinating aspect of this is the negative first impression that we have of this faceless brigade. I am sure that I am not alone when I say that I am deeply suspicious of those who attempt to connect as friends or business contacts without a photograph to jog the memory or explanation - what's the point?

An online presence, which is what this boils down to, is a vital aspect of a personal brand. We live in a world where 'googling' others is considered normal - even potential employers check out their applicants online. Very simply, we need to ensure that every experience that others have of our brand is one that represents us effectively. Masked ball's aside, we wouldn't appear at a party or business event hiding our faces - why do this online unless you want to make others suspicious of your intentions?

What do people say about you?

So what do people say about you when you are not there? When we are actually present, we have the opportunity to influence people - perhaps to convince others that we are the right person for the opportunity, the role, the project, the deal. However, more often than not, most of the important decisions are made when we are not present - and this is where our personal brands need to stand up for us.

One way of becoming aware of how you are perceived is to observe how others introduce you. There are usually three elements to an introduction - your name, what you do, and then the interesting bit - some sort of comment about what you do or how you go about doing what you do - which demonstrates how you are perceived by the person introducing you.

The alarm bells should be ringing if you find that you are regularly introduced in a way that doesn't represent who you are and what you do. Worse, they should be clanging loudly if you find that the people introducing you are at a total loss as to what you do - filling in the gaps with inane comments like "he's a good egg". So... if you are a personal trainer trying to build your client base, something useful like "meet Michael, he's a personal trainer who'll get you looking like Adonis in no time" could be reduced to "meet Michael, he's wearing the coolest trainers here".

Powerful personal brands need to be four things – the first is compelling – or in other words - interesting, unique, memorable, different. The second is authentic – we need to be able to ‘show’ not ‘tell’ if we are to be believable. The third is consistent – without a consistency, we will not be trusted. And lastly, we need to be well known to our market or audience. There is little point in being incredibly good at what you do if no one knows about you.

Women in Business

I found Lina Saigol and Roula Khalaf's article in the FT yesterday titled "Women make gains in Arab boardrooms" particularly interesting bearing in mind that I spent three and a half years based in Dubai. From a survey into boards in the six-nation Gulf Co-operation Council, it seems that public companies listed in Oman and Kuwait have more women (2.7 per cent in Kuwait) on their boards than in Italy (2 per cent) and Japan (0.4 per cent).

However, these figures are not representative of the region as a whole where only 30 per cent of woman play a part in their economies versus 55 per cent worldwide. My personal experience of working in the middle east is that women are well respected in business and are a formidable force to be reckoned with. The UAE, in particular, is vitally aware of the impact of having 50 per cent of their 'local' workforce in play - and my impression is that women are encouraged to excel in the workplace.

From a personal branding perspective, I found that the women in business that I met are particularly aware of how they are perceived and the initial impressions that they make. Business is still primarily oiled by relationships and reputations in a far more obvious way than in the UK and USA where the fundamentals are often masked by big company brands. Not that personal brands are necessarily stronger in middle east - rather, they seem to take the lead. I think that we mistakenly rely too heavily on corporate brands in the west - often to the detriment of our careers, and ultimately, the detriment of the companies that we work for.

Style over substance?

I have been working with a client who is in banking over the last few months. With so much turmoil in the markets, she wanted to ensure that her company understood her value. As she should - banking has been hard-hit globally with job cuts reaching frightening proportions and everyone is feeling understandably vulnerable.

It is at times like these that our personal brands really do work hard for us, not only in obvious ways when we are present, but more importantly, behind the scenes where we have little direct influence or control.

We often hear cries of 'style over substance' when discussing making our brands known to our market or audience. This is such a misnomer. Being known for who you are, what you do, and how you do it better is, in most cases, all about subtlety rather than blatant self-promotion.

Job Cuts

This week I was invited to join a panel on BBC Radio Five Live to discuss when those in business, politics and sports should resign. With so much uncertainty in the markets and a frightening number of job cuts reported and predicted, the need for a strong personal brand couldn't be more stark.

And it seems fairly obvious that when people should go is a timing issue. Either an unanticipated disaster has occurred as in the case of Terminal 5, or we want to pre-empt a possible disaster as in the case of Mr Brown. And one can argue that Mr Walsh's management style prevented those who thought that a disaster might occur from raising the issue - and their heads did roll. And the latter, well, we are predicting a rather difficult coming week for the British Prime Minister.

Yet more often than not it is worth seeing a possible disaster through to completion for the greater good of the organisation. In the not too distant past, the constant change of leadership had deeply negative effect on the Conservative Party, leaving voters reluctant to commit.

And it is at times like this when that we see people's personal brands having a profound effect on their futures. We are prepared to weather the storm with those that we can connect to emotionally.

Boris Johnson

Boris Johnson seems to have positioned himself as the “love me or loathe me” candidate in his bid to win the London mayoral race. And while this is inspired marketing for a distinct consumer brand like marmite, it is inappropriate for someone who aspires to taking on the biggest directly elected job in British politics. There seems to be a key factor missing in what we are now referring to as ‘brand Borris’ - that of a statesmanlike quality.

It is clear that a change is needed, however, I believe that Boris is heading in the wrong direction. We learned earlier this week that his team’s strategy appears to be focused on keeping him on a very short leash to avoid blunders and controversy. However, the cornerstone of any personal brand is authenticity. By becoming bland and appearing to conform behind a well-managed mask, he leaves us very little to buy into and we are suspicious of this new Boris. He needs to work his brand to his advantage, not stem its very lifeblood. He won’t win on protest votes alone.

According to a Guardian / ICM poll, trust is going to be the determining factor in who wins this race. The poll reflects that 42% of those questioned believe that Boris is honest, versus 28% for Ken Livingston. So the issue is one of character, which is remarkably unsurprising. No one buys vanilla - people buy people and we like traits and quirks and beliefs – they demonstrate what people stand for and give us something to relate to.

I suggest that Boris considers what his target audience will be interested in ‘buying’ from someone in the role of Mayor of London. He needs to analyse each potential audience that will influence his success and list everything that will be deeply compelling to each. The result will be qualities, expertise and experience that he should then compare to his own. Anything that appears to be weak, missing, or overlooked should be explored and where possible, developed and incorporated into his brand.

The next stage is to communicate and demonstrate all of this through action in a way that will appeal to his target audience. And no, he cannot simply send the spin machine into overdrive or get another haircut… authenticity is vital if he is to be believed.

Naomi Campbell arrested at T5

Yesterday Naomi Campbell was escorted off a flight to Los Angeles at Heathrow's Terminal 5 and arrested for allegedly spitting at an officer after she was told that one of her checked-in bags had been mislaid.

Naomi, who was seated in first class, became abusive towards cabin crew after she was given the option of leaving the flight until her bag was found, or to continue on without it.

Now much has been said about the humiliating failings of Terminal 5, so I won't labour the point, however, spitting is another matter. It seems that Ms Campbell just can't help herself. Her public displays of aggression, rudeness and guttersnipe behaviour are only reinforcing a personal brand that has much to be desired. Do we care, is it really news, is there anything startling about this?

I think not - when it comes to her brand, Ms Campbell is proving to be horribly consistent. The question here is whether this unchecked ego will see any backlash from the audience that she needs to appeal to. I suggest that Naomi gives some thought to how those who might employ her, her friends and supporters, and the general public will react to this. Will they continue to forgive, or are they quite simply, over it?

Heather Mills McCartney

Yesterday's insightful article by Kira Cochrane in the Guardian "Why we love to hate Heather" details the many misogynistic and stereotyped ways that Heather Mills McCartney has been branded by the press and others. But while she seems to be damned and condemned, doing nothing along route to help herself, there may well be a way to rebuild her brand - albeit slowly and with caution. I know that it's a 180 on my previous blog, and as impossible as it may seem right now, I think that with the right mindset, advice and self-discipline, something can be done.

We know that personal brands need to be deeply compelling to their audience, authentic, consistent and known. Indeed we can almost hold Heather up as a case study for the perfectly executed anti-brand - she fulfils all of these principles, only from a negative perspective. As a personal branding consultant, I believe that if she can do it all so perfectly negatively, its possible to turn it around. With extreme caution and very slowly.

Heather will carefully need to pick a target audience that has some empathy with her cause and stick to this in the short to medium term. She will need to dig deep to find and establish a different, distinct and positive element of her brand and story that will be compelling and of value to this audience - something that is truly authentic, beyond doubt and as yet, untainted. All of this will need to be delivered unwaveringly and consistently over a period of time. She needs to be a living, breathing embodiment of all of the above.

Then, and only then, should the process of communicating her brand begin - very subtly and only in the right arenas. Central to all of this should be a commitment to apply an unyielding self-discipline, to withdraw from the public eye until she is ready and to find a sense of grace and elegance that has been so lacking.

It's going to be a challenge, of that I have no doubt. But then again, life is a series of choices and challenges. Should Heather choose to rehabilitate her brand, she will need some help. She can always give me a call and we can explore this further...

Celebrity drug use...

There has been a lot of recent coverage on celebrity drug use as a result of the annual report from the UN's International Narcotics Control Board warning that treating celebrities 'leniently' is undermining faith in the criminal justice system and has a damaging effect on young people. And whilst I agree, it struck a cord as the argument that young people see celebrities as true role models in the old fashioned sense may well have lost some of its impact.

Today, young people are a lot more savvy, more aware. I recently heard the author of Wikenomics, Dan Tapscott (the man behind Wikipedia and author of many books) talk about his multi-million dollar research project, which showed, amongst other things how young people process information. Interesting enough, he found that young minds are 'wired' differently to ours due to the way that information is presented to them (the internet, facebook, myspace, youtube, mobile phones, computing in general, mulitmedia) and he feels that the great social and economic divide will soon be those young people who have been exposed to this, and those in developing countries who's brains will still be wired like yours and mine.

Back to drug use and interestingly enough, if the media weren't involved and we didn't have individuals 'caught on camera', the impact might not be so great. It makes me think of elvis, the rolling stones, the beatles... the rock n' roll lifestyle that has always been, and how we are prepared to forgive so much when it comes to those in creative industries... as we have always done. It seems that not only are our personal brands key here, even entire industries are branded and treated accordingly. We are still prepared to buy a movie ticket, a music CD, go to a concert, buy the goods that celebs endorse knowing that those involved use drugs. However, would we accept the same from our banker or doctor or personal trainer? I think not.

There will always be those who slavishly follow their idols, however, the rest of us recognise that drugs are slavery, and the best thing we can teach young people is how to be free. Often it is the media, not the celebrity that has the most clout and de-glamorising drug use should continue to be top of the agenda. And should celebs face the same penalties, well yes, afterall we live in a democratic society, right?

Personal Branding Tips

I have recently added a Q&A section to my site... feel free to ask if you have any burning Image or Personal Branding queries and I will get back to you as soon as.

On that note, I thought that I would share my 'top tips' for Personal Branding.

Here we go:

1. Find out how you are actually perceived or what your reputation is – ask a variety of people;
2. Spend some time exploring what it is about you that is or will be memorable, different, distinct and deeply compelling to your market or audience;
3. Ask yourself if what you are offering is authentic, if not it will only breed mistrust;
4. Make sure that your message or what you deliver is consistent, if it is erratic, it will lose value and undermine your efforts;
5. Create a Personal Brand statement outlining who you are, what you do, how you do it and why it is compelling… and use abridged versions of it consistently wherever appropriate;
6. Explore how you can make your Personal Brand known to your market or audience and act on it.